Terms & Conditions

Effective Date: 01 October 2025

1. Acceptance of Terms

By accessing Boonboonze websites or apps, you agree to these Terms.

2. Services

We connect patients with healthcare providers—including hospitals, doctors, laboratories, pharmacies, ambulances, and cabs—to simplify access to care. Boonboonze is a technology platform and not a healthcare provider. Our services do not replace professional medical advice, diagnosis, or treatment. In an emergency, call your local emergency number immediately.

3. User Responsibilities

  • Provide accurate information and use services lawfully
  • Maintain confidentiality of your account credentials
  • Comply with appointment, cancellation, and payment policies of providers

4. Provider Responsibilities

  • Maintain valid licenses and certifications
  • Provide accurate availability and service information
  • Comply with applicable healthcare laws and standards

5. Booking, Payments, and Cancellations

Some services may require prepayment or deposits; provider‑specific rules apply. We display applicable cancellation and no‑show policies at the time of booking so you can make an informed choice.

  • Payments are processed by PCI DSS-compliant providers (e.g., Razorpay/Stripe). We do not store full card details.
  • Refunds (where applicable) are processed to the original payment method within 5–7 business days after approval.
  • Late cancellations/no-shows may incur fees as displayed during booking.

6. Prohibited Use

No abuse, spamming, scraping, reverse engineering, or unlawful activities.

7. Intellectual Property

All site content, UI elements, software, logos, and trademarks are the property of Boonboonze or its licensors, protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

8. Disclaimers

Services are provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation.

9. Limitation of Liability

To the maximum extent permitted by law, Boonboonze is not liable for indirect, incidental, special, exemplary, or consequential damages—including loss of profits, data, goodwill, or business interruption. Our total aggregate liability for any claim will not exceed the amount you paid (if any) for the service in the six (6) months preceding the event giving rise to the claim.

10. Indemnification

You agree to defend and indemnify Boonboonze against claims arising from your misuse of the services or violation of these Terms.

11. Termination

We may suspend or terminate access for violations or risks to security or operations.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh, India.

13. Changes to Terms

We may update Terms; continued use after changes constitutes acceptance.

14. Contact

support@boonboonze.com | Noida, India

15. Account & Termination

You may deactivate your account at any time from your profile or by contacting support. We may suspend or terminate accounts for violations, fraud, or security risks.

16. User Content

You are responsible for the accuracy and legality of content you submit (reviews, messages, documents). You grant Boonboonze a limited license to use submitted content for service delivery.

17. Third-Party Services

Our services may link to third-party sites or services. Their terms and privacy practices apply to your use of those services.

18. Electronic Communications & OTPs

By using our services, you consent to receive electronic communications (emails, SMS) related to your bookings and account, including one‑time passwords (OTPs) for verification and important service notices.

19. Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control, including natural disasters, network outages, or acts of government.

20. Severability

If any provision of these Terms is held invalid, the remaining provisions will remain in full force and effect.

5A. Shipping & Delivery

1. Medicines are delivered on the same day within serviceable areas.
2. Delivery timelines for other services vary based on provider location.
3. Unexpected delays (traffic, weather, emergencies) may affect delivery times.

21. Company Details

Legal Entity: DSS TOGAN TECHNOLOGIES LLP

LLPIN: ACJ-3761 | PAN: AAXFD1246L

Registered Address: Flat No. 2B, Subansiri Apartment, Bamunimaidan, Chandmari, GUWAHATI – 781021 (ASSAM)

Support: support@boonboonze.com | +91 85860 87792